At Hotel S.S Dream, we strive to ensure your satisfaction with every aspect of your stay. If for any reason you are not entirely satisfied with our services, we are here to assist you with our Refund and Returns Policy.
- Reservation Cancellations:
- Cancellation Deadline: Reservations must be canceled by [cancellation deadline] local time on the scheduled check-in date to avoid cancellation fees.
- Cancellation Fees: Cancellation fees may apply based on the cancellation deadline and the terms of your reservation. Please refer to your reservation confirmation for specific details.
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Non-Refundable Bookings
Certain promotional or discounted rates may be labeled as non-refundable. These bookings are not eligible for any refunds, cancellations, or modifications.
- Damaged or Defective Goods:
- Room Amenities: If you encounter any issues with room amenities or facilities during your stay, please notify our staff immediately so that we can address the matter promptly.
- Compensation: Depending on the nature of the issue, we may offer compensation or alternative arrangements to ensure your satisfaction.
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Refund Process
- Refunds will be processed using the original payment method within 7-10 business days from the date of cancellation.
- For payments made via credit/debit card, please allow additional time for your bank to process the refund.
- In the case of third-party bookings (e.g., online travel agencies), refunds must be requested directly from the booking platform according to their policies.